Advancing Innovation through Empathy at Cleveland Clinic
2021-09-29T12:00:00 2021-09-29T12:00:00 - 2021-09-29T12:30:00
Cleveland Clinic, a not for profit academic health system based in Cleveland, Ohio, is establishing a hub in London, UK. In 2019, Cleveland Clinic Health System covers over 35 Million square feet across the globe, turned over $10 billion in revenue, employs over 60,000 people and is uniquely managed by a group practice of nearly 4,000 physicians and consultants. The system is expanding into the UK to continue to learn and innovate by combining the best of US healthcare with the best of UK medicine. Through this novel approach to entering a market, Cleveland Clinic London uses empathy as a core value. Together through empathy and other trust building efforts, an organization can transform (or in Cleveland Clinic London’s case, establish) a culture that drives performance, engagement and loyalty in order to best serve patients. In this talk, we will discuss Cleveland Clinic’s journey of international expansion, why the UK is a destination for healthcare and innovation, and the principles Cleveland Clinic London will use to establish itself in this very competitive market.
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It was great to speak at this excellent event, very well attended by the NHS and Industry, well organised and plenty of opportunities for networking. Looking forward to coming again next year!
We’ve managed to get a lot of interest of people... It’s a lot bigger than what we expected, and we’ve managed to find unexpected partnerships with companies we didn’t even know existed. We were here last year but we weren’t exhibiting, and we were impressed with the quality and quantity of exhibitors, so we thought it was worth it this year.